About Me
Senior IT Service Delivery leader with 15+ years of experience driving enterprise-scale ITSM, incident management, and cybersecurity service operations. Built and sustained an ITSM process across five non-ITIL tools that outlasted my own tenure — a measure of process design built to last, not just to perform. Reduced average incident resolution time by 35% through centralized incident management across three global sites, and cut a recurring reporting cycle from 8 hours to 45 minutes through automation. Turned nine red-status client accounts to green, each in under six months, while sustaining 95%+ client satisfaction.
Skilled in IT contract negotiation, ITSM standardization, and cross-functional team leadership for teams of 50–100 across portfolios worth $5M–$25M.
Outside of IT leadership, I'm active in web development and 3D printing as ongoing personal projects, and serve part-time as a licensed wedding officiant.
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Core Leadership & Service Delivery Expertise
Process & Platform Skills
AI Platform
Web Development & Design
Work Experience
Education
Certifications
Web Development Portfolio
Frontend / Backend / PHP / Site Protection / Server Administration
Protected Family Website for Clan Robinson
Built high performance HTML5/PHP protected site for a family. Family requested that the site be a members only with the ability for the family to signup. I also perform web server administration and code maintenance on the site.
Frontend / PHP / Graphic Design / Site Protection / Server Administration
Friend/Group Club Website
Built high performance HTML5/PHP protected site for a group of friends that refer to themselves as "The Kackling Hens". They requested that the site be a members only with the ability for the friends to signup. I also perform web server administration and code maintenance on the site.
Frontend / Backend / PHP / Graphic Design / Server Administration
Rockband Website
Built and administer PHP website for a rock band based in Monterrey, MX. The Rocksharks reached out after building The Kackling Hens website and wanted an additional web presence along with their other social media platform sites.
Frontend / PHP / Graphic Design / Site Administration
Welding and Fabrication Company
Built high performance site for a welding and fabrication company based in Fort Worth, TX. They requested a site that is robust and modern, yet simple in design. The site is optimised for both desktop and mobile device presentation.
Frontend / Backend / PHP / Graphic Design / Server Administration
Wedding Officiant Website
Built and administer PHP website for my wedding officiant services in Wise, Denton, Jack, Tarrant, Dallas counties and surrounding areas. Affiliated with the Universal Life Church in Sacramento, CA, I am dedicated to making your special day a truly memorable experience. Whether you're planning a traditional or contemporary ceremony, I am honored to help you celebrate your love. As an ordained minister with the Universal Life Church, I am also a strong advocate for marriage equality and fully support and perform same-sex marriages.
Projects Portfolio
Networking
10" Mini Network Rack
Built a 10" mini network rack to better control my home network. Contains 2 managed switches and a managed round robin VPN/Firewall network router. 3D printed all switch 1U trays and 3U a 120mm circulation fan plate.
Server Build/Administration
10" Mini Rack with 4 Raspberry Pi Servers and Switch
Built a 10" mini rack to hold a network switch and 4 Raspberry Pi servers. 3D printed all switch 1U trays/plates and 3U a 120mm circulation fan plate.
3D Printing/Modeling
Full Size 3D Printed Stratocaster
3D printed a full size fully functional Stratocaster guitar for the lead guitarist of the band Rocksharks of Monterrey, MX. The guitar was printed in 100% carbon fiber filament, then epoxied and screwed together with heat press inserts.
Recommendations
Tyler Hefner
Corporate Account Executive
I had the pleasure of working with Michael for three years, during which he supported my accounts as a Service Delivery Manager. Michael is an exceptional IT Project Manager who combines deep technical knowledge with masterful project management skills.
What truly impressed me was Michael's ability to consistently find unique solutions to resolve complex pain points, even in high-pressure situations. Michael demonstrated remarkable agility, with a standout ability to pivot quickly to meet critical deadlines, regardless of unexpected challenges.
Any team would be lucky to have Michael. His blend of expertise, innovative thinking, and unwavering focus on project success makes him a truly valuable asset.
Paul Hubbell
Vice President Technology - Security and Operations
I am pleased to recommend Michael Robinson, with whom I worked for three years at Xerox Business Services and Atos. Michael consistently demonstrated strong leadership, technical expertise, and a commitment to operational excellence.
At Xerox, he excelled in supervisory roles, leading teams to meet SLAs, streamline processes, and maintain high customer satisfaction. At Atos, he advanced into senior management positions, driving process improvements, leading cross-functional teams, and delivering measurable business results.
Michael's professionalism, technical skill, and natural leadership make him a valuable asset to any organization.
Josh Fitzsimons
Service Delivery Manager
Michael has a wealth of IT knowledge and project management skills. He is extremely smart and focused on his customers. He identifies customers' needs and is able to find solutions that work for his client and his company.
Michael is the go-to person for reporting or system support. He is always willing to share his systems knowledge and skills with his team, helping them support their customers. Michael would be a great addition for any company looking for IT focused project management support.
Fernando Ala
Solutions Architect
I had the chance to work with Michael while we both were supporting same customer from our different areas; he immediately understood what I needed from the Delivery side in order to be able to produce and solution a new capability for this customer and Michael kindly and promptly assisted with the current complex Reports that I needed.
In addition, I could realize that Michael has a very extensive IT background and experience that will help for sure to any organization. I don't have any doubt on recommending Michael since he really takes care of the customer and internal stakeholders to crystallize objectives.
Adrian Chavez
Solutions Architect
Michael is among the strongest more skillful resources I've met. Quick to understand complex situations and find creative answers to difficult problems. His multitasking capabilities are above and beyond.
Been working with him for the past 7 years in different roles and requirements. He's always ready to help and instruct.
Any company that gets him on their team would be increasing their value add just by having Michael there.
Adrian Chavez
Richard White
Senior Service Delivery Manager
Michael has a deep reservoir of IT skills and is a wealth of knowledge. Michael drives outcomes, is an amazing data analyst and report writer and gets things done. If you give Michael an assignment expect it to be completed on time and meeting all outlined expectations.
He is a value add to any team and makes those around him better.